This is a great example of a company that’s on top of its customer care and service. By educating and informing its guests (old and new) utilizing video and the power of YouTube, Hilton Anaheim Hotels is steps ahead in the hospitality industry. Proactively, the management team called upon Ian Media Production team to produce this informative video about ongoing construction in the Grand Plaza area of the Hotel. This show-and-tell approach informs visitors on what to expect with helpful guidelines, while reassuring them a quality experience throughout. It’s not just good PR. Going beyond local marketing. This demonstrates the respect and high value Hilton team has for its clientele.

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Tags: customer care, hilton anaheim, video marketing, youtube